Frequently Asked Questions

The entrance to the Main Stage area is located adjacent to the Ticket Booth on the south end of the Plaza de César Chavez, at San Carlos and Market Streets. There is a VIP entrance directly into the VIP Pavilion  across from the Circle of Palms for VIP wristband holders only. Please enter the admission queue with your wristbands on and fastened and all bags and purses open for inspection. Be prepared to have your bag or purse searched. Vending is prohibited on festival grounds, and you must leave your pets at home, except service animals. Smoking of any kind is not allowed on Fest grounds or near Fest venues. Our gate and bags policies can be found below.

What kind of payments are accepted at the Fest?

New this year! The Ticket Booth, Fest Store and all SJZ Beverage booths are cashless and accept all major credit cards. Food and Arts & Crafts vendors accept their own variety of payments, which can include cash.

How do I buy tickets?

Purchase tickets online on our Tickets page. Passes and tickets are available at the “Advance Purchase” price through midnight July 31. Tickets will be available online at full price after that date through the close of the event. You may also purchase admission on site at the cashless Ticket Booth with all major credit cards, subject to availability. Purchase online to avoid disappointment and potential lines at the Fest.

Who needs a ticket to the Fest?

Children 4 and under are free. Children aged 5-12 can enter with a Child’s daily general admission ticket, available online and at the gate for $10 per day. A child’s wristband grants admission according to the access level of an accompanying adult.

So, I have a ticket. Now, where do I get my wristbands?

When you arrive at the Fest, head to the Prepaid line at the Ticket Booth, located on the south end of the Plaza de César Chavez (San Carlos and Market Streets) to redeem your tickets for your wristband(s). Have a photo ID ready to look up your tickets.

How do I get into the Fest this year?

There is only one entrance for GA, All Stages and Priority Access wristbands to the Main Stage, Blues/Big Easy Stage, 220 Park Avenue Stage and Montgomery Stage area this year, adjacent to the Ticket Booth located on the south end of the Plaza de César Chavez (San Carlos and Market Streets).

There is a VIP entrance directly into the VIP Pavilion  across from the Circle of Palms for VIP wristband holders only. VIP wristband holders must first pick up their wristbands at the Main Ticket Booth at Market and San Carlos Streets and then proceed down Market Street to that entrance. Please enter the admission queue with your wristbands on and fastened and all bags and purses open for inspection.

When you arrive onsite, watch for two sets of admissions lines:
• EXPRESS LINE – For those with CLEAR bags or backpacks up to 12” X 6” X 12” or small bags, waist packs and purses up to 6” X 9” in size ONLY
• BAGS LINE — For those with larger belongings, subject to the parameters below.

What is Priority Access?

Priority Access is a ticketing level allowing access to the Priority Access seating area in front of the Main Stage (accessed from the sidewalk on  the left when looking at the stage), first-in access at indoor stages (Montgomery Theater Stage, PG&E Hammer Theatre Stage and the SJZ Break Room Stage). These stages are cleared after every performance. Find all access levels here.

What am I allowed, and not allowed to bring?

Download our handy chart.

Early Wristband Pickup for all Access Levels!

To make your entrance to the Fest even smoother, pick up your wristband of any access level at the San Jose Jazz office (back door facing the parking lot) at 310 South First Street, San Jose, CA 95113 during the following hours only:

Aug 3: 4-7pm
Aug 4: 4-7pm
Aug 7: 4-7pm
Aug 8: 4-7pm
Aug 9: 4-7pm

After these dates and times you must exchange your ticket for wristband(s) at the Main Ticket Booth at Market and San Carlos Street during the regularly scheduled hours below.

For early pickup, we recommend 2nd & San Carlos Street Garage (free 90 minute parking) or street parking.

What are the hours of the Ticket Booth?

Fri, Aug 11, 4–9:30pm
Sat Aug 12, 10am–8:30pm
Sun, Aug 13, 10am–7pm

The Ticket Booth is located on the south end of the Plaza de Cesar Chavez (San Carlos and Market Streets).

Will Call & Ticket Issues

The Will Call booth is adjacent to the Ticket Booth, located on the south end of the Plaza de César Chavez (San Carlos and Market Streets). If you have a ticket problem, a staff member at the Will Call Booth can help you solve it.

How do I get to the Fest grounds?

Summer Fest is held in San Jose’s downtown core, in both indoor and outdoor venues, centered on Plaza de César Chavez. All stages are located within easy walking distance of one another. For directions to San Jose, public transportation, and parking options, visit our Getting Here page.

Can I get into the Main Stage area early to place my seat?
General admission patrons may enter through the entrance at San Carlos and Market Streets from 7–9am on Saturday and Sunday to place their blankets and chairs. After 9am the area will remain closed until the stage’s official opening times.

In order to allow viewing for everyone, chair backs must be no higher than 28” with legs no higher than 8”. Umbrellas are not allowed. Patrons may take up a space with their blankets no larger than 6′ x 8′ and this space needs to be covered with chairs. VIP and Priority access wristband holders will not be allowed in early to reserve seats, but must come in when the doors open for that day. VIP and Priority wristband holders will be provided folding chairs, but must stay in their seats or they will be opened to other patrons. GA Chairs and blankets must be cleared each evening.

Gate/Stage Opening Times

Fri, Aug 11
Sobrato Organization Main Stage
Blues/Big Easy Stage/200 Park Stage: 5pm
SJZ Break Room Stage: 7:30pm
Montgomery Theater Stage: 6:30pm

Sat, Aug 12
Tabard Theatre Swing Stage: 10:30am
SJMA Next Gen Stage: 11:30am
PG&E Hammer Theatre Stage: 12:30pm
Sobrato Organization Main Stage, Blues/Big Easy Stage/200 Park Stage: 12:30pm
Montgomery Theater Stage: 2pm
Latin Tropical Stage: 3:45 pm
SJZ Break Room Stage: 6:30pm

Sun, Aug 13
Tabard Theatre Swing Stage: 10:30am
Sobrato Organization Main Stage, Blues/Big Easy Stage/200 Park Stage: 11am
Montgomery Theater Stage 2:00 pm
SJZ Break Room Stage: 5:30pm
SJMA Next Gen Stage: 11:30am
PG&E Hammer Theatre Stage: 12:30pm
Latin Tropical Stage: 3:30 pm

What is Premium Seating?

Premium Seating are separate, reserved seating sections for VIP and Priority Access ticket holders directly in front of the Main Stage, allowing attendees to view their favorite artists up close. VIP and Priority access ticket holders have automatic and unlimited access to their own section of this seating area. Individual seats are not reserved, and cannot be saved for longer than 15 minutes. Arrive early to make sure you get a seat for your favorite artists. Priority Access ticket holders have a dedicated bar adjacent to their area and VIP ticket holders have the VIP Pavilion to the right of the stage exclusive to them. For more information on VIP and Priority Access ticket benefits, visit our page on the 4 Levels of Access.

What if a performer I want to see cancels?

The Fest goes on, rain or shine. There are no ticket refunds or exchanges. We will do our best to notify attendees of all changes and cancellations in advance, however, all events are subject to change or cancellation at any time without notice.

Which stages are outdoor and which are indoor?

Summer Fest offers a variety of listening experiences.
Outdoor Stages
Blues/Big Easy Stage
200 Park Stage
Latin Tropical Stage*
Sobrato Organization Main Stage
Indoor Stages
PG&E Hammer Theatre Stage**
Montgomery Theater Stage**
SJMA Next Gen Stage (inside San Jose Museum of Art)*
Tabard Theatre Swing Stage (inside Tabard Theatre)*
SJZ Break Room Stage**
* Free community stage
** Available with All Stages wristbands and above

May I bring blankets and chairs and leave them overnight?

Blankets and chairs meeting the specifications below may be used in the Main Stage lawn area behind and around the Premium Seating and VIP at the Main Stage. Seat backs must be a maximum of 28” in height, and umbrellas or parasols cannot be attached to chairs. Blankets are allowed, with a maximum size of 6 feet x 8 feet reserved for any one party. One person must be in the area at all times, or the blanket will be removed. Blankets or chairs cannot be left overnight.

Will the festival sell out?

There are also limited capacities of VIP areas and indoor venues, and some Fest access levels may sell out, especially for Saturday, August 12. Buy tickets early to avoid disappointment and purchase Priority Access and above wristbands for first-in privileges at indoor stages.

May I leave the Fest and return the same day?

Yes. Just show valid wristbands for the day to enter or re-enter any stage. Those exiting the Main Stage area will be re-searched upon re-entry.

It’s an outdoor event. May I smoke?

No. The festival is a non-smoking event. Smoking of any kind is not permitted inside Fest grounds or near Fest venues.

May I take photographs of the artists?

Point and shoot photo equipment may be used at any time in the public areas of the festival. If you are a professional photographer who would like pit privileges to photograph at close range, please apply for a photo credential here.

Do you offer special accommodations for ADA attendees?

Every stage is ADA-Accessible, and there is a designated GA wheelchair area at the Main Stage, just in the back of the Priority Seating area. Enter from the main entrance at San Carlos and Market and proceed up the sidewalk on the left side when facing the Main Stage. There are fully accessible bathrooms throughout the Fest grounds. Please call the San Jose Jazz office 408 288-7557 for additional information.

Are there security and medical personnel onsite?

Absolutely. If you need emergency medical or police attention, please contact any staff member/volunteer, see an attendant at the VIP Pavilion or visit the First Aid Booth in the Plaza de César Chávez.

For additional questions, call 408 288-7557 or email info@sanjosejazz.org. During the festival, our entire staff will be on the festival grounds and may not be able to answer emails in a timely manner.